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Air France-KLM is enhancing its AI, cloud, and digital transformation initiatives to support its 2028 ambitions. The airline has over 80 generative AI projects aimed at improving operations, increasing premium revenue, and boosting direct digital sales.

Key initiatives include predictive maintenance, AI-powered customer support, and a partnership with Google Cloud for operational optimization. The CRM360 platform and digital cargo operations are also pivotal in the airline's strategy, contributing to significant revenue growth.