Article

NCR Atleos Corporation has won the ATMIA's Peter Kulik Innovation Award for its AI-assisted service management platform, which enhances ATM availability and customer experience. The platform's Intelligent Diagnostics system analyzes machine fault data and provides repair guidance with over 95% accuracy, leading to significant reductions in service revisits and support cases. The platform launched in North America in May 2024 and will expand globally by July 2024.