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Royal Bank of Canada (RBC) is investing in software quality engineering to modernize payment systems and enhance cloud reliability. The bank is implementing automated testing for ISO 20022 compliance, focusing on API, mobile, and systems integration.

RBC's strategy includes building a unified hybrid cloud, improving operational controls, and expanding data governance to ensure cybersecurity. The bank is also introducing generative AI tools to support staff workflows, aligning its payments transformation, cloud architecture, and cybersecurity efforts.