Article

Untapped AI, based in Cape Town, has addressed two main barriers to AI voice platforms in South Africa: accent authenticity and latency. The company rebuilt its voice solution specifically for local conditions, using South African datasets to enhance pronunciation and fluency in all 11 official languages.

By partnering with former telecommunications executives, Untapped AI established a carrier-grade voice infrastructure hosted in local data centres with Nvidia, ensuring quick response times. This development aims to modernize customer experiences for SMEs and large corporations in South Africa.