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Pacifica, based in Houghton-le-Spring, Sunderland, has received Platinum status from EcoVadis, ranking it in the top 1% of global companies. The firm repairs over 360,000 appliances annually, significantly reducing carbon emissions compared to new manufacturing.

Committed to net zero operational emissions by 2035, Pacifica is implementing renewable energy and expanding its electric vehicle fleet. The recognition also highlights investments in staff training and responsible supply-chain management.